Will a delay in EMI affect my credit score?

If you delay the payment for EMI in any month your credit score will definitely be affected. Make sure your payment is done before the due date to avoid any late fees and impact on credit score.

What is Pre EMI Interest?

Pre EMI interest is the EMI that you have to pay until your first due date. It is calculated based on your loan amount and on how many days before the due date your loan was disbursed.

What is the TAT for NACH registration?

The TAT for NACH registration is 15 working days usually. In some cases, it can take up to 45 days also.

What are the processing fees?

The processing fees is 1-5% of your loan amount.

What do I do if i receive mails or SMS regarding my EMI?

You will receive emails or SMS from Upwards regarding reminder for payment of your monthly EMI. Make sure you do pay your EMI on time to avoid receiving warning emails. If there is any confusion you can contact us on mail, helpline number or live chat.

Can I change my EMI date?

No. You cannot change your EMI dates. Your EMI has to be paid before the 5th of every month.

Do you offer auto debit?

Yes. Upwards provides eNACH which gives permission to auto-debit the EMI amount from your account. Learn how to complete eNACH on the following article.

How do I pay my EMI?

You can pay your EMI in multiple ways. Upwards provides eNACH to auto-debit your EMI amount from your bank account. In case your NACH doesnt work you can bank transfer the amount or make the payment using a link that will be provided to you in case of error.

What if my EMI is not updated even after making the payment?

We are sorry to hear that your EMI was not updated after making the payment. Sometimes due to a technical error, such a problem arises. Simply reach out to us at collections@go-upwards.com and we will make sure it’s updated as soon as possible.

How to apply for a new loan?

If you wish to apply for a new loan you can do so on the Upwards App. Simply click on New Loan on the bottom menu of your homepage. Type your message for a new loan and submit. You will soon receive a reply or call from Upwards.

How to apply for a top up?

If you wish to apply for a top up loan you can do so on the Upwards App. Simply click on Topup on the bottom menu of your homepage. Type your message for a topup and submit. You will soon receive a reply or call from Upwards.

How to check my past transactions?

If you wish to check your past transactions you can do so on the Upwards App. Simply click on Transactions on the bottom menu of your homepage. You will see a detailed information of all your past transactions.

How to foreclose my loan?

If you wish to foreclose your loan you can do so on the Upwards App. Simply click on Foreclose Loan on the bottom menu of your homepage. Type your message for foreclosure and submit. You will soon receive a reply or call from Upwards.

What is the foreclosure fee?

The foreclosure fees depend on your outstanding principal amount and the time period left for your loan term to get over. It’s 5% of your principal amount plus 18% GST.

What if my EMI payment is delayed?

Please let us know if you are unable to pay back your loan in due time and we will be happy to extend our best support. Typically, we charge a late payment penalty on any delayed loan repayment. The late payment penalty amount depends on your profile, loan amount and extent of delays.

What if I default my loan?

Loan default is a serious offence and is highly non-advisable. In such a case, RBI has mandated all banks and NBFCs to report default to all 4 Indian credit bureaus (CIBIL, Experion etc.). As a result, you will not be able to avail loan from any other bank or NBFCs in the future. In addition, we may prosecute you for default under Section 138 of the Indian Penal Code if deemed necessary.

When is the due date every month to make EMI payments?

The due date for EMI payment is the 5th of every month. Make sure your EMI is deducted or transferred before this date. Any delay in EMI payment will result in late fees. Yours credit score will also be affected if you are a repeated offender.

How is my EMI calculated?

Your EMI is calculated based on the principal amount and the tenure selected by you. You can calculate your EMI using the Upward’s EMI calculator on this link – https://upwards.in/emi-calculator

It is important to note that EMI is actually inversely proportional to the loan tenure. This means that even though the amount of interest paid will increase with a longer tenure, the EMI payment will decrease if the loan amount is paid back over a longer tenure.

Which banks and NBFCs are you tied up with?

Upwards is partnered with some of the top NBFCS in India like Fullerton, LoanTap and Incred. Upwards also has its own in-house NBFC – Upwards Capital Pvt. Ltd.

How can I contact Upwards?

If you have any doubts or questions you get in touch with Upwards at help@go-upwards.com! You can also message on the live chat or call on the helpline number +91-022-48962910 provided on the app and the website.